Technology

Level 1 support - receive incidents from multiple communication channels ( ITSM tools  phone calls ) 

Level 1.5 support - monitor various dashboards of the platform  

Validate issues using specific tools and raise incidents in the ITSM 

Alert Incident Management team on duty regarding any P1/P2 Incidents  received from 3rd parties or identified internally 

Ensure communication with 3rd parties based on specific requirements and protocols ( posting INCs on ITSM tools  on the phone during the night ). 

Catch and dispatch incidents - initial filter for the quality of incidents received ( mandatory fields are properly filled in ) 

4 Month Contract + possible extension to 2025